We are committed to continuous improvement through our comprehensive
Quality Assurance Programme
Established for over 30 years we offer a regulated Residential Care and Domiciliary Care Services, Supported Living and Day Opportunities throughout Worcestershire. We specialise in providing care for Deaf adults over 18 years of age with autism and learning disabilities. Our Residential Care Home and Domiciliary Care Service are inspected by the Care Quality Commission (CQC). Although it is not a requirement for our Supported Living service to be inspected, we apply the same standards in this service.
We have a clear understanding of the unique needs of deaf adults with learning disabilities and autism. Our approach is person centred and we are committed to making a significant contribution to the individual development and wellbeing of our Service Users.
We have a very professional and personable team of Managers and Support Workers, some of whom are deaf. All our support staff are trained in Social Care and Safeguarding as well as in British Sign Language. This enables them to provide the specialist care needed as well as being able to communicate effectively with deaf individuals. It also furnishes them with the skills and confidence to use alternative methods of communication and is invaluable when working with people who find verbal interaction a struggle or in some cases, even painful.
We respect the individual privacy and rights of our Service Users, and our dedicated team are completely committed to making a difference to the lives of the people we support.
We recognise that circumstances and preferences can change from time to time, and we aim to go the 'Extra Mile' to ensure that our service delivers and meet the needs of the Service Users. When something needs doing, we get it done; if a stair lift is needed or room needs modifying, we do it, if a staff member require specialist training the training is arranged.